Managing Customer Expectations

Event Time

Originally Aired - Thursday, February 3 7:45 AM - 9:15 AM

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Event Location

Location: 217

Event Information

Title: Managing Customer Expectations


Managing Customer Expectations will help strengthen the skills and performance for those who are directly involved with customer interactions such as project managers, superintendents, foremen, estimators, and salespeople.  Combining their efforts, these groups can often add to the sales of their company by having happy customers wanting to do future projects with the same company and crews.

Managing Customer Expectations will address the following significant issues when looking to strengthen your relationship with customers.

  • CSI: Your New Role for the 21st Century
  • Mind Reading: What Customer Expect & Express
  • The 3 Most Asked Questions by Customers…And Your Proper Response
  • Pre-Planning Customer Etiquette: Actions of a SMART Construction Employee
  • Educating Your Front-line Workers to be SMART
  • Making Your Customer Service a Living Slogan!
  • Let’s Go Practical

Just as you should be prepared for each day, insuring that all equipment, resources, and staff are prepared to make 100% production, so too should you be prepared to make the customer satisfied!  Customers are more demanding than ever and it will take construction people who are committed to learning all the new “rules of engagement” when it comes to meeting the customer’s expectations.

Type: IRE Conference Session




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